Frequently Asked Questions
Quick answers about Matterport 3D tours, drone inspections, pricing, deposits,
and delivery — all tailored for Sacramento, the Bay Area, and the Central Valley.
General
How fast do you deliver?
Most residential Matterport 3D tours are delivered within 24–48 hours. Rush options
may be available—ask when booking.
What areas do you serve?
We serve Sacramento, the Bay Area, and the Central Valley. Travel fees may apply
for distant locations.
Do you handle commercial properties?
Yes. For 5,001+ sq. ft., request a custom quote and
we’ll tailor the scope.
Booking & Payments
Do you require a deposit?
Yes. A small deposit is collected at booking via Square to lock your time slot.
The balance is due upon delivery.
Can I reschedule or cancel?
You can reschedule up to 24 hours before your appointment without a fee.
Cancellations within 24 hours may forfeit the deposit.
What if the weather is bad for drone work?
If conditions aren’t safe or compliant, we’ll reschedule the aerial portion
at no extra cost.
Deliverables
Do you provide floor plans?
Absolutely. Add floor plans during booking, and we’ll include true-to-scale
plans with your delivery.
Do you offer hosting & storage?
Yes. Choose a monthly plan per model to keep links accessible online for
as long as you need.
How do I receive files and links?
We email MLS-ready links (branded/unbranded) and any add-ons (floor plans,
video). You can share or download immediately.
Compliance & Safety
Are drone flights FAA-compliant?
We follow FAA rules for altitude, airspace, weather, and safety. Some sites
may need additional authorization—we’ll handle that process.
Do you need site access or prep?
Please ensure the space is tidy and accessible during the scheduled window.
For occupied properties, we recommend notifying residents in advance.
Still have questions?
We’re happy to help with custom scopes, travel, or timeline questions.